Frequently Asked Questions

We are not a physical shop, but if you are local, we have a local pick option that is free, and can save our local clients delivery fees.

Yes, we do, we deliver nationally within South Africa.

Yes, delivery fees are over and above your order. There is an option to request a quote for the delivery total.

There is no official warranty, but if your lamp or piece of electrical equipment is not working and you can prove that you have not tampered with it, or broken it, we will exchange it for you within 3 months of the date of purchase.

Please see our tutorial video on the home screen.

Unfortunately, not all orders need to go through our online store.

It does happen that an email sometimes end up in the wrong place. Please have a look in your Spam folder if it’s not there please contact us.

• If you receive a 3D Secure Auth failed error and have received an OTP from your bank please let us know by using the Live Chat window/icon.
• If you received this error and have not received an OTP from your bank please contact your bank or attempt the transaction again.